Grand Poker Parlour

Welcome to Grand Poker Parlour's Privacy Policy

This policy explains how we collect, use, and protect your personal information when you visit our website, book a table, or participate in our offline poker events.

  • We are committed to protecting your privacy in accordance with the Australian Privacy Principles.
  • This policy applies to all visitors to grandpokerparlour.com and guests of Grand Poker Parlour.
  • By using our services, you agree to the practices described here.

Grand Poker Parlour is located at 88 King William Street, Adelaide SA 5000, Australia. Contact email: [email protected]. Phone: +61 2 8674 1935.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when making a reservation, registering for a poker tournament, or contacting us.

  • Name, email address, phone number, and dietary preferences for dining reservations.
  • Poker alias or player name for tournament standings and leaderboards.
  • Any messages or inquiries you send to us.

Reservations can be made via email or phone. Tournament participation requires a chip buy-in, but no real money is involved.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information to improve your experience.

  • IP address, browser type, device information, and pages visited.
  • Cookies and similar technologies as described in our Cookie Policy.
  • Analytics data to understand site usage.

We use cookies for essential functionality and analytics. You can control cookies through your browser settings.

How We Use Your Information

Managing Reservations and Events

We use your contact details to confirm table bookings and poker tournament registrations.

  • Send confirmation emails and reminders.
  • Manage dietary requirements for dining.
  • Maintain tournament standings and leaderboards.

Tournament standings are based on points, not real money. We may contact you regarding changes to your reservation or event.

Improving Our Services

We analyze website usage and feedback to enhance the dining and poker experience.

  • Understand which pages are most visited.
  • Identify areas for improvement in our card room and restaurant.
  • Respond to inquiries and resolve issues.

Analytics data is aggregated and does not identify individuals. We do not sell your personal information.

Cookies and Tracking Technologies

Our Use of Cookies

We use cookies to ensure the website functions properly and to analyze traffic.

  • Essential cookies for site navigation and security.
  • Analytics cookies to understand visitor behavior.
  • You can disable cookies in your browser, but some features may not work.

Our Cookie Policy provides detailed information. We do not use cookies for advertising or real-money gambling.

Data Storage and Security

Security Measures

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.

  • Data is stored on secure servers with restricted access.
  • We use encryption for data transmission.
  • Access to personal information is limited to authorized staff.

We comply with Australian privacy laws. We do not store any financial information because no real-money transactions occur.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy.

  • Reservation data is kept for a reasonable period to manage bookings.
  • Tournament standings may be retained for historical records.
  • You can request deletion of your data at any time.

Contact us at [email protected] to request deletion.

Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you and request corrections.

  • Contact us to request a copy of your data.
  • We will respond within a reasonable timeframe.
  • You can update your contact details or preferences.

Email: [email protected]. Phone: +61 2 8674 1935.

Deletion and Opt-Out

You may request deletion of your personal information or opt out of non-essential communications.

  • We will delete your data unless we have a legal obligation to retain it.
  • You can unsubscribe from marketing emails at any time.
  • You can disable cookies through your browser.

We do not send marketing emails without consent.

Third-Party Services

Service Providers

We may use trusted third-party services to help operate our website and manage reservations.

  • Website hosting and analytics providers.
  • Email service providers for reservation confirmations.
  • These providers are contractually obligated to protect your data.

We do not sell your personal information to third parties. We do not share information for real-money gambling purposes.

Changes to This Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

  • The latest version will always be available on this page.
  • Significant changes will be highlighted on our website.
  • Continued use of our services after changes constitutes acceptance.

Last updated: 1 March 2025.

Contact Us

Privacy Contact

If you have any questions or concerns about this privacy policy or your personal information, please contact us.